TERMS AND CONDITIONS OF SALE
Please read these terms and conditions carefully before using this website.
By placing an order with the d_luxe jewellery online store you acknowledge to have read and agreed to these Terms and Conditions.
BUYING PRODUCTS ON OUR WEBSITE
We must receive payment of the whole
of the price for the goods that you order before your order can be accepted.
Once payment has been received by us we will confirm that your order
has been accepted by sending an email to you at the email address you
Payment via Paypal and credit card is accepted.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
PRICES AND PAYMENTS
All prices on the d_luxe jewellery online store are given in New Zealand $$ and are exclusive of delivery costs.
Please note d_luxe jewellery online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
Orders will be dispatched within 7 days of receipt of payment (unless purchasing a 'pre-order' item). Should there be any delays, you will be sent an e-mail. Orders to destinations within New Zealand will be sent by Post Haste couriers.
Once dispatched an e-mail will be sent with tracking number and instructions for how to track the order.
Australian deliveries will arrive within 5 to 10 business days using NZ Post, International Economy Courier.
International deliveries will arrive within 14 business days using NZ Post, International Economy Courier. Due to customs restrictions there may be further delay for which d_luxe is cannot be held responsible.
d_luxe jewellery will not be liable for loss or damage of goods once received by the postal service in the country of delivery.
CANCELLATIONS AND RETURNS
d_luxe does not accept cancellations. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. We can only replace faulty items for the same item in the same size.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note that refunds can take up to 14 days.
Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold. Store your jewellery in a soft lined box, ziplock bag or pouch. Try to keep pieces apart so they don't rub together.
Clean your jewellery regularly, using a professional jewellers cleaning product. (With your gold plated jewellery a strong cleaning solution is not recommended).
Never go swimming wearing your jewellery, chlorine in swimming pools can cause damage to all metals and will erode gold jewellery.
Avoid wearing when cleaning, gardening or performing sports activities. When putting your jewellery on it is always good to remember to make it the last thing you put on in the morning and the first thing you take off at night. That way you will avoid possible tarnish by chemicals in your perfume, moisturisers etc.
Be aware of tarnish which may occur as a result of oxidation, caused by the interaction of silver or gold plated jewellery with certain elements such as oxygen or sulphur as well as with certain acids.
Keep silver jewellery away from harsh chemicals like household cleaning fluids as they create abrasions and reduce the lustre of the metal. Cleaning silver jewellery is best done with a professional jewellery cleaning product such as a common jeweller’s cloth. Thoroughly dry your silver jewellery after exposure to water.
Our gold plated jewellery has a thick layer of 24 carat gold on top of either sterling silver or bronze. Use non-abrasive cleaning materials. If a cleaning substance is too strong it may remove the gold.
Do not let your jewellery come into contact with nail polish removers, perfume or hairspray.
Do not wear gold plated jewellery on a day to day basis, that way you will enjoy them for much longer. Frequently clean in a mild dishwashing liquid diluted in water. Use of a polish cloth, paste or strong jewellery cleaner is not recommended.